Customer Service Representative - Remote

Location: Remote

We give you a world of potential

The Customer Service Specialist is a key role in our organization accountable for engaging the shareholders of our client and delivering first-class customer service on our single client team . Our Specialists resolve complex issues related to shareholder�??s accounts and transactions, ensuring the highest levels of customer service and building shareholder confidence with each interaction. Serves as a subject matter expert in areas related to shareholder inquiries in order to efficiently resolve shareholder issues for a single client.

New: Paid parental leave

We�??ve recently updated our family leave program to include more paid parental leave. Alongside flexible working and a caring and inclusive culture, this is another way we can look after and support our greatest resource, our people.

A role you will love

As a Customer Care Specialist you�??ll spend the first 2-3 weeks of your career learning to navigate our systems. Training is held internally within the department and dependability is critical during this time. You�??ll learn how to research account information, resolve problems, and provide clarity to our callers. Our training is robust because the needs of our customers can be complex, so attention to detail is key.

From there, you�??ll become an expert in providing customer support and responding to incoming inquiries. Previous experience with complex transactions and/or financial experience is preferred, but the ability to learn how to flawlessly navigate our systems and research while engaging the customer is required.

Rewards as unique as you

At Computershare we know happy employees are willing to put the customer�??s needs first. We give a lot because we ask a lot. As a Customer Care Specialist you�??ll be rewarded with a competitive compensation package as well as health and wellbeing rewards that can be tailored to support you and your family.

• $20 hourly paid bi-weekly

• Shift hours are 10:30a- 7pm Mon-Fri

• Additional monthly, quarterly, and peak season bonus potential based on performance and attendance

• Full benefits available on the 1st of the month following you start date

• Computer equipment provided and shipped directly to you

• No weekends, 10 paid holidays, and potential for overtime

• Three weeks of paid time off including a day each year of volunteer time for a good cause that is important to you

• Extra rewards from tuition reimbursement to cash bonus referral programs, Employee share plans, employee discounts, and the ability to take your career anywhere

For immediate consideration, please check your email for a link to complete a quick 25-minute, mobile-friendly assessment.

What you will bring to the role

As you�??ve probably gathered by now, we are looking for somebody with a real passion for customer success and will have the ability to bring people together to work collaboratively, achieve objectives, and influence stakeholders to get the best outcome.

Other key skills required for the role include:

• Three months experience in Communication Center

• Strong customer service professional experienced with handling all types of financial service requests.

• Excellent written and verbal communication skills

• Ability to resolve customer inquiries and escalate items as necessary in a timely manner with minimal supervision while maintaining established productivity and quality standards.

• Proficient with researching and resolving related inquiries

• PC Skills

• Ability to adapt effectively within a continually changing work environment

• Ability to identify and communicate process improvement to supervisor

• Ability to work independently and within a team environment

• Other duties or tasks as assigned by management.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it�??s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards designed for you

Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.

Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

Employee Share Plan. Set aside salary to purchase shares in our company and you�??ll increase your investment when you receive a generous company contribution towards additional shares.

Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers�?? needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.